Purchase conditions

All sales transactions with PGTECH are legal, based on the legal entity Phuc Giang Technical Trading and Services Company Limited, English name Phuc Giang Technical Tranding and Services Company Limited (PGTECH COMPANY LIMITED) , with registered business headquarters at. No. 12, Lane 28, Quang An Ward, Tay Ho Street, Tay Ho District, Hanoi City, Vietnam. The company has a transaction office at Floor 3, CT1-C14 Bac Ha Building, To Huu Street, Trung Van Ward, Nam Tu Liem District, Hanoi City, Vietnam. 

For exported goods, VAT invoices must be issued to the buyer, whether an individual or an organization in accordance with the law. We are committed to transparency in transactions from import and export, to retail or selling product projects to individuals and organizations across the country and internationally.

Goods sold have full CO, import CQ, commitment to supply genuine goods, not fake goods, goods of unknown origin, ensuring the goods comply with commitments in the sales contract. Therefore, customers have the right to request full goods  documents, origin documents, quality documents and related documents before and during contract negotiations.

We support delivery of orders worth from 1,500,000 in Hanoi city without incurring shipping costs. For orders delivered to provinces and cities across the country, depending on volume and value, there will be an agreement on shipping options and shipping costs for each order.

Goods that have been delivered and installed on the system, or delivered under a project, will not be returned, except for some specialized items related to specific solutions such as ActivFlo that have the following commitment to effectiveness. installation, written into a memorandum of understanding or contract, will be handled according to each order.

During the contract implementation process, we commit to strictly comply with the warranty maintenance policy and coordinate with the purchasing unit to resolve related issues according to the contract. All cases comply with the terms of the contract and are agreed upon between the Buyer and the Seller.

In cases of delivery of the wrong type or incorrect type as stated in the sales contract due to errors from the Seller, the Buyer has the right to request a recall of the incorrect product and return the entire product. product is not of the right type. All redelivery costs are the responsibility of the seller. 

For project orders, all terms of loading and unloading goods are clearly defined in the contract, and both parties comply with the terms of the contract.